WHAT YOU WILL DO
• Reconnect with previous enquiries and reach out to suitable new prospects by telephone, WhatsApp and email using approved contact sources and business channels.
• Listen to their current study, work or relocation goals.
• Ask approved questions to understand their interest, timing and readiness.
• Share approved guides, assessments and webinar invitations.
• Record prospect details, conversations and follow-up actions accurately in the CRM.
• Complete respectful follow-up and honour opt-out requests.
• Book suitable prospects for conversations with a consultant.
• Escalate technical, immigration-related and legal questions.
WHAT YOU WILL NOT DO
• Give immigration or legal advice.
• Make formal eligibility decisions.
• Promise admission, employment, visa or migration outcomes.
• Invent prices, discounts or offers.
• Pressure people to proceed.
• Collect money through a personal account.